Policies

Check-In & Check-Out

• Check-in: 4:00 PM
• Check-out: 11:00 AM
• Self check-in with keyless entry — your door code will be provided 48 hours before check-in
• Primary guest must be 25 years of age or older
• A valid photo ID is required as part of the online check-in process

Prohibited Activities

• Smoking is strictly prohibited anywhere on the property — a $500 fine will be charged for violations
• Open fires are strictly prohibited due to high wildfire risk in the area — no exceptions
• No parties or events
• No pets — this is a pet-free property

Quiet Hours & Neighborhood

• Quiet hours are 10:00 PM – 8:00 AM
• Please be a good neighbor — this is a residential area.
• Violations of quiet hours may result in immediate eviction without refund

Property & Safety

• Guests are responsible for any damage to the property beyond normal wear and tear
• Exterior security cameras and a video doorbell monitor the driveways for everyone's safety
• The home is equipped with a security alarm system, which will be disarmed during your stay
• Please always lock all doors and windows when leaving the property

Parking

• Ample parking is available in the front roundabout driveway and at the rear garage entrance.
• Sorry, no garage parking available.

1. Introduction

The Tyrolean LLC ("we," "us," or "our") operates the website https://thetyrolean.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or make a reservation at The Tyrolean.

By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site.

2. Information We Collect

Personal Information You Provide

When you make a reservation, submit a contact form, or otherwise interact with our Site, we may collect:

• Full name
• Email address
• Phone number
• Mailing address
• Government-issued photo ID (for identity verification during check-in)
• Payment information (processed securely by Stripe — we do not store card details)
• Messages or communications you send through our contact form

Information Collected Automatically

When you visit our Site, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and manage your reservations
• Communicate with you about your stay, including check-in instructions
• Respond to inquiries submitted through our contact form
• Process payments securely
• Verify guest identity for security and compliance purposes
• Improve our Site and guest experience
• Comply with legal obligations, including local short-term rental regulations
• Send occasional updates about the property (you may opt out at any time)

4. Third-Party Services

We share your information with trusted third-party service providers only as necessary to operate our business:

• Stripe — Payment processing. Stripe's privacy policy governs their handling of your payment data.
• Google Analytics — Website analytics to understand how visitors use our Site. Data is anonymized where possible.
• Host Tools — Property management and calendar synchronization.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies

Our Site uses cookies and similar technologies to enhance your experience. These include:

• Essential cookies — Required for the Site to function properly (e.g., session management).
• Analytics cookies — Help us understand how visitors interact with our Site (Google Analytics).

You can control cookies through your browser settings. Disabling cookies may affect some Site functionality.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Payment information is encrypted and processed directly by Stripe — we never store your credit card details on our servers.

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records may be retained for tax and regulatory compliance as required by law.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent where applicable

To exercise any of these rights, please contact us at info@thetyrolean.com.

9. Children's Privacy

Our Site is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will promptly delete it.

10. External Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

11. Security Cameras

Exterior security cameras and a video doorbell are installed on the property to monitor driveways and entry points for the safety of guests and property. No cameras are located in private or interior spaces. By booking a stay, you acknowledge and consent to exterior surveillance during your visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.